Frequently Asked Questions

What if I’m a novice? I’m nervous I won’t be able to do this on my own.

Hi! Welcome to the club! We know how scary this can be and we’ve got you covered. All of our boxes include a step-by-step instruction handout, access to a video tutorial where Devon will take you through the process (and let you know the mistakes she made so you don’t repeat them), AND, each quarter we hold a virtual class where you can ask questions in real time. Beyond that, we’re always here with our customer service to answer any questions, take a video call, etc. We want you to love your final product and we’ll do whatever we can to make that happen!

Is it really cheaper than going to my local craft store?

YES! A big fat YES. Sometimes craft stores have decent deals, don’t get us wrong, but even then, it’s seldom less expensive than what we price at. We are able to buy in bulk and then parce out those pieces so we all win. Not only that, but have you ever been to a store only to find they don’t have what you actually need? Yeah, us too.

I’ve finished my home décor project, now what do I do? Do you provide style tips?

You know we’ve got you covered! The best way to see how we and our Finerly users style their home décor is to follow us on social media: @finerlydecor and facebook.com/finerlydecor.

Where do you ship to?

For now we are only able to ship within the continental US. We are hoping to open up to global shipping as soon as possible. Go ahead and email us at support@finerlydecor.com and let us know where else you'd like us to ship!